Refund policy

Last updated: October 16, 2026

At WIREDYETI, we want you to shop with confidence. We offer a 30-day return period for eligible purchases, subject to the conditions outlined below. This policy does not limit any consumer rights that apply under the laws of your country.

1. 30-Day Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return:

  • The product must be returned in its original condition, with all included accessories and packaging where reasonably available.

  • You must provide your order number or proof of purchase.

  • The return must comply with the applicable return conditions and consumer protection laws.

If a product is defective, damaged, faulty, or incorrectly supplied, please contact us so we can help resolve the issue.

Nothing in this policy removes any mandatory legal rights you may have, including applicable rights to return online purchases.

2. How to Request a Return

To start a return, contact our customer support team through the Contact page on our website.

Please provide:

  • Your order number

  • The product you wish to return

  • The reason for your return

  • Photos of the product, if it arrived damaged or defective

Our support team will provide instructions on how to proceed. Please do not send products to an address without receiving the appropriate return instructions.

3. Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

If your refund is approved:

  • The refund will be issued to your original payment method.

  • Refunds will be processed within the timeframe required by applicable law.

  • The time it takes for the funds to appear in your account may depend on your bank or payment provider.

If a refund cannot be approved under this voluntary return policy, we will explain the reason. This does not affect any mandatory consumer rights that may apply.

4. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as reasonably possible.

Include your order number and a description of the issue, together with photos where helpful.

We will work with you to arrange an appropriate resolution, such as a replacement, repair, or refund, as required by applicable law.

5. Return Shipping Costs

Our standard delivery offer is free shipping, but return shipping is a separate matter.

For voluntary returns, return shipping costs are handled according to the terms communicated before the return is arranged and our applicable return policy.

If an item is defective, damaged, incorrectly supplied, or otherwise covered by mandatory consumer rights, we will handle return costs in accordance with applicable law.

6. Non-Returnable Items

Certain products may be excluded from voluntary returns where permitted by law. Any applicable exclusions will be communicated clearly.

No exclusion under this policy overrides a customer's mandatory legal rights.

7. Order Cancellations

If you wish to cancel an order, contact us as soon as possible.

We cannot guarantee cancellation once an order has been processed or dispatched. Your applicable legal cancellation and withdrawal rights remain unaffected.

8. 30-Day Money-Back Guarantee

Our 30-day money-back guarantee allows eligible customers to request a return within 30 days of delivery, subject to this policy.

The guarantee is additional to, and does not replace or reduce, any consumer rights provided by applicable law.

9. Contact Us

For return and refund enquiries, please contact WIREDYETI through the Contact page on our website.

Please include your order number so we can assist you efficiently.