Shipping policy

Last updated: October 16, 2026

At WIREDYETI, we aim to make ordering your favourite tech accessories simple and convenient. This Shipping Policy explains how we process, ship, and deliver orders.

1. Free Shipping

WIREDYETI offers free shipping on orders delivered to eligible destinations.

Any destination restrictions or exceptions will be communicated on our website or during checkout. If shipping is unavailable to your location, you will be notified where possible before completing your order.

2. Order Processing

Orders are processed after payment has been successfully authorised.

Processing times may vary depending on product availability, order volume, public holidays, and other operational factors. Processing time is separate from transit time.

If an unexpected delay materially affects your order, we will provide an update where reasonably possible.

3. Estimated Delivery Times

Estimated delivery: 3–7 business days for eligible destinations.

Delivery estimates depend on your delivery address, carrier, fulfilment location, and other circumstances.

Business days generally exclude weekends and public holidays. The delivery estimate may not apply to every destination.

The estimated delivery period is not a guaranteed delivery date unless expressly stated otherwise. We will comply with any mandatory delivery timeframes and remedies required by applicable law.

4. Order Tracking

Where tracking is available, tracking information will be sent to the email address provided at checkout once it becomes available.

Please allow time for the carrier's tracking system to update after dispatch.

If your tracking information has not updated for an extended period or your order appears delayed, contact our customer support team with your order number.

5. Incorrect Shipping Information

Please check your shipping address carefully before placing an order.

If you notice an error, contact us as soon as possible. We cannot guarantee that an address can be changed after an order has been processed or dispatched.

Additional costs or delays caused by incorrect address information will be handled in accordance with applicable law and our published policies.

6. Delayed, Lost, or Damaged Orders

If your order has not arrived within the expected delivery period, please contact us so we can investigate.

If an item arrives damaged, defective, or incorrect, contact us with your order number and photographs where helpful.

We will work with you to resolve the issue in accordance with our policies and applicable consumer protection laws. Nothing in this policy removes any rights you may have regarding undelivered, lost, damaged, or defective goods.

7. Customs, Duties, and Taxes

Depending on the destination and how your order is fulfilled, customs duties, import taxes, or other charges may apply.

Where such charges may apply, the applicable information will be provided where required by law. Responsibility for any charges will depend on the delivery arrangement and applicable legal requirements.

8. Returns and Refunds

If you wish to return an item, please review our Return and Refund Policy.

We offer a 30-day return period for eligible purchases, subject to the published policy and applicable consumer rights.

Free outbound shipping does not automatically mean that return shipping is free. Any applicable return shipping costs and conditions are explained in our Return and Refund Policy.